it is very close to downtown, easy access to bus

Food Reccomendations - Napoli Pizza valet parking

Long wait for hot water. Seedy Neighborhood. No coffee maker in room.

Very convenient location to many public transit options. Easy walking distance to Union Square / downtown. Friendly, helpful staff. Excellent price for the location. No bed bugs in our room!

Would have liked coffee/tea in the room. There is a homeless shelter near the hotel so there's a lot of street activity going on at night that might make some guests uncomfortable. That said, I did not find it to be a dangerous area.

Good staff and clean room during my stay here. Kindness and help when I need it.

I hope little voice during early morning.

The staff were very helpful and couteous

Wifi access was good but not free

Good location for using the public transit system, there are street people in the area but they did not bother us in our walks in the area around the hotel.

The street people would put some people off.

Location to public transportation is excellent - great neighborhood breakfast, lunch & dinner choices - vibrant nightlife within walking distance to suit most any entertainment taste, farmers market 1 block away - neighborhood is true slice of city life with a convergance of many social demographics - stay smart & aware - homeless population is manageable, drug dealers are relatively low key

Thin walls (however, earplugs readily available in room), broken radio

The staff are friendly and the hotel was old but very clean.. A lot of street people about but the area felt safe (2 females traveling together). I would recommend the hotel.

Expensive

Was very comfortable and had a classic charm.

No A/C unit but it didn't get too hot during my stay.

Crackheads yelling in the streets all day and night

Very accommodating staff when Booked.net sent me there after initial hotel (Golden Gate Hall) refused to honor my reservation. Great location, comfortable room, very clean.

One of the 2 elevators was not working, making for longer waits. They were having problems with the wifi service.

This was a huge let down after seeing the sparking boutique style lobby we expected much more from the room... The room ambiance was nothing like the Victorian boutique hotel the suggested not to mention basic needs were hardly met. At 1:00 am getting into bed we found one sheet!!! No fitted sheet or clay sheet to cover the mattress didn't even have a fitted mattress pad on it!!! Gross! When we called to alert them that they forgot the sheet in making the bed they said they didn't use two sheets and added " in my 30 years" in the hotel business I've never heard of two sheets" wtf!?!? The next day we waited for over an hour in the Lobby for our car that we had valet through the hotel. They new we were waiting for it, we were sitting nit even ten feet from the desk and they told us they already brought the car and took it back because no one had claimed it!?!? Wtf??! Thought they would alert us ithat the car was out front ... Dusky even apologize!

Couldnt ask for more. New elevators would definitely help!!

Cleanliness,location, price

too many drunk people outside around the hotel.

No heat. The calorifer was out of order.